Every plant ships with our 100% Arrives Alive Guarantee. If your plant arrives damaged or unhealthy, we’ll send a replacement or issue a full refund immediately. Just send us a photo within 48 hours of delivery. We also offer a 30-day happiness guarantee — if your plant doesn’t thrive with proper care, we’ll help troubleshoot or replace it.
We use specialized plant packaging with heat packs in winter and cooling packs in summer. Each plant is secured to prevent shifting, wrapped in protective paper, and shipped with moisture retention. Most orders ship within 1-2 business days via 2-3 day express shipping to minimize transit time. We avoid shipping to extreme weather zones when necessary.
Perfect! We specialize in helping beginners succeed. Every plant includes a detailed care card with light, water, and temperature requirements. We also provide video tutorials, a plant care app, and free lifetime access to our plant expert team via chat, email, or phone. Our subscription boxes are curated specifically for your experience level.
We clearly label all pet-safe plants on our website. Use our filter to show only non-toxic varieties safe for cats and dogs. Our care guides also include toxicity warnings. If you’re unsure, our team can recommend beautiful pet-friendly options for your space.
Absolutely! We offer gift cards in any amount, or you can send plants directly with a personalized message. Gift subscriptions are especially popular — the recipient gets surprise plants monthly. We can also include care guides and a welcome letter explaining how to care for their new plant.
Our rare and variegated plants come from verified growers and include authentication certificates. We photograph each rare specimen before shipping so you know exactly what you’re getting. Prices reflect true market value, and we never mislabel plants. Our collector community trusts us because we’re transparent about genetics and sourcing.
Loved by plant enthusiasts nationwide